Privacy Policy

Your privacy is important to us. This policy outlines how SuperLTC collects, uses, and protects your information.

Last updated: January 2025

Information We Collect

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, and password when you create an account
  • Organization Details: Company name and related information for your organization
  • Audit Documents: Files and data you upload for audit response processing
  • Usage Data: Information about how you interact with our platform

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our audit response services
  • Process and analyze your audit documents using AI technology
  • Communicate with you about your account and our services
  • Monitor and analyze usage patterns to enhance user experience
  • Ensure security and prevent fraud or unauthorized access
  • Comply with legal obligations and enforce our terms

Analytics and Tracking

We use analytics services to understand how users interact with our platform:

  • PostHog: We use PostHog for product analytics to improve our service. This includes tracking page views, feature usage, and user interactions.
  • Cookies: We use essential cookies to maintain your session and remember your preferences.

You can opt out of analytics tracking through your browser settings or by contacting us.

Data Security

We take the security of your data seriously and implement industry-standard measures to protect it:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and monitoring
  • Restricted access to personal information
  • Secure cloud infrastructure with AWS

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@superltc.com

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of SuperLTC after any changes indicates your acceptance of the updated policy.